Check if your device supports eSIM technology. Most modern devices released after 2018 include eSIM support, but availability may vary by region and carrier.
Notice: Device compatibility also varies from country to country. eSIM on the iPhone is not offered on the mainland of China. For example, iPhones XS, XS Max, and XR sold in China, Macau, and Hong Kong are not eSIM compatible (dual SIM phones with two physical SIM slots).
Your device must be unlocked and the iOS version must be updated to 14.1 or newer. You can check with your carrier to see if there is anything you can do to unlock the eSIM in your device.
If you have a Turkish-produced device and it prevents you from installing our eSIM, please have your device restored to factory settings first according to the instruction mentioned here: https://support.apple.com/tr-tr/HT211023 (Turkish language) or https://support.apple.com/en-us/HT211023 (English language). We are working on expanding this list as much as we can; we're committed to enabling anyone, anywhere, to stay connected.
Note: Your device must be unlocked. Some models have both eSIM and non-eSIM versions — please check before purchase. In the US, eSIM is supported from Android 12 / One UI 4. Devices sold in Mainland China, Hong Kong, Macao, and Taiwan usually don't support eSIM — always check and confirm your model or CSC with your carrier.
Notice: Your device must be unlocked. You can check with your carrier to see if there is anything you can do to unlock the eSIM in your device. Within one device model there can be devices both with eSIM technology and without. Please check your device before the purchase.
Not sure if your device supports eSIM? Here are quick ways to check compatibility before purchasing our services.
Go to Settings → About → scroll down to see if there's an "Available SIM" or "Digital SIM" section
Alternatively, dial *#06# to see if an EID number appears
Go to Settings → About phone → Status → look for "EID" or check if you can add an eSIM in network settings
Path may vary by manufacturer and Android version
Still not sure? Contact our support team for device compatibility assistance.
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